Thank you for sending in your proof of purchase.
We have checked our records again and found that you were in fact charged £27.70 and not £21.00 as first thought. We are very sorry for this misunderstanding and would like the chance to make it up to you by inviting you back to the Old Brewery for a meal, including drinks, up to the value of £50 on us. If you would be so kind as to provide your address details I will arrange for a voucher to be posted out to you. Please accept this as a gesture of our regret that this happened - it is not how we do business and was a genuine mistake.
We will of course also refund the £6.70 back on to your card upon your next visit. Please confirm if this is not satisfactory.
I look forward to hearing from you and again, please accept my sincerest apologies.
Kind regards,
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