Hi, I visited the Alva Branch on c. Thursday 3rd May to open a Current Account. I met with Mr. Liam Dand. I was assured that everything was ok and that I would be shortly receiving the details of my new account. Unfortunately, it is almost 3 weeks later and I still haven't received any details.To make things worse I have sent 3 emails to Mr Dand (who was very helpful on the day) and haven't as yet received a reply. This is poor service. I only looked to open an account with RBS because of their locality to my home. I could've opened a new account online in minutes. Could I please receive my account details ASAP. Regards, Ross Taylor.
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