THE SIX SECRETS TO GETTING RESULTS WHEN COMPLAINING
1. Always complain in writing and keep a copy, so you have a record of what you’ve said.
2. Apply the 60-minute rule. Try to write down all the details of your grievance within an hour of the experience to ensure you get all the details.
3. Aim high. Contact the managing director or chief executive. You might not get a response from them, but your complaint will be treated seriously and handed to someone with proper authority.
4. Be polite. There is nothing to be gained by putting the back up of the person you are complaining to. Polite and irritated, rather than a rude and angry tone, is more likely to achieve a positive outcome to your letter.
5. Be clear. A concise but detailed account will help whoever is dealing with your complaint. If it was a bad journey include tickets if possible. Dates and times, and if relevant, order numbers are all helpful.
6. Adopt a light approach. Humour can get you a long way — even managing directors like to see the funny side of bad situation
2. Apply the 60-minute rule. Try to write down all the details of your grievance within an hour of the experience to ensure you get all the details.
3. Aim high. Contact the managing director or chief executive. You might not get a response from them, but your complaint will be treated seriously and handed to someone with proper authority.
4. Be polite. There is nothing to be gained by putting the back up of the person you are complaining to. Polite and irritated, rather than a rude and angry tone, is more likely to achieve a positive outcome to your letter.
5. Be clear. A concise but detailed account will help whoever is dealing with your complaint. If it was a bad journey include tickets if possible. Dates and times, and if relevant, order numbers are all helpful.
6. Adopt a light approach. Humour can get you a long way — even managing directors like to see the funny side of bad situation
Read more: http://www.dailymail.co.uk/femail/article-2415683/Mum-whos-queen-complaints-Flypaper-wasnt-sticky-cheese-sarnie-wouldnt-feed-mouse-party-balloons-popped--Ingrids-gone-war-all.html#ixzz2eQR4awix
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