Dear Mr Taylor,
Thank you for your comments received on 26/06/2012, regarding your Haven Holiday at Craig Tara.
We are happy to initiate an enquiry into your complaint and ask you to please allow up to 14 days from the date of this letter; by which time a member of the Customer Relations team at Head Office will respond to you with the results of their investigation.
In the meantime, I would like to take the opportunity to apologise for any inconvenience caused and reassure you of our commitment to service excellence.
Yours sincerely,
Chloe Ford
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