Dear Ross,
Thank you for your email and for taking the trouble to contact the 63336 feedback address. All customer feedback is highly valued and is used to help improve the 63336 service, where appropriate.
I have looked up the details of your question and am very sorry to have to agree that the answer you received was completely inadequate. I have given feedback to the researcher concerned.
Under the circumstances I would be happy to offer a refund for your text. I will arrange for the cash to be sent to you through the post as you requested.
Once again, I apologise for the poor answer you received and thank you for contacting 63336.
Kind regards,
Caroline
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